Privacy Policy

1. Who we are

Controller: Proxy Tech Ltd (trading as Vera)

Contact (privacy): support@speakwithvera.com

Postal address: 28 Wenlock Road, London, HA89JF, UK

2. Scope

This Privacy Policy applies to:

• Visitors to our website, including people who contact us through it
• People who joined our waitlist
• Users of the Vera app and related services

Some sections apply only to specific parts of the Services.

3. Information we collect

3.1 Website

• Information you send us: for example support or account deletion requests, and waitlist signups we have received.
• Technical data and analytics: such as IP address, browser type, and timestamps (via hosting logs), and information about how the site is used. When you reach the app from one of our website's pages, we note which page it was, so we can tell which ones people find useful; the details used to make that match are kept only briefly.
• Fonts: Google Fonts may receive standard technical request data from your browser.

3.2 The Vera app

• Account: to use Vera, you sign in with Apple or Google, and we receive your email address and, where provided, your name. Before you sign in — for example during onboarding — we use a temporary anonymous identifier.
• Content you share: messages, images, screenshots, audio, and conversations you import from other apps (for example, WhatsApp). An imported conversation includes the other person's messages as well as yours.
• Profile information: your onboarding answers, preferences, language, and the people you add.
• Information Vera creates: to provide the service, Vera generates information from what you share, such as replies, analysis, reports, scores, suggestions, summaries, and characteristics she infers about you and the people you talk about (for example, an attachment style). Some of this is used internally to shape Vera's responses and is not shown in the app.
• Feedback: ratings, notes, and other feedback you give us in the app, and your contact details if you ask us to follow up.
• Device and usage information: device and app details, language, time zone, notification tokens, diagnostics, and analytics about how you use the app, including privacy-masked session replays. You can opt out of analytics in the app's settings.
• Purchases: subscription and purchase information from the app stores and our subscription provider.
• Information on your device: some data is stored on your device, for example for performance. Removing the app typically deletes it.

4. How we use information

We use your information to:

• Provide and operate Vera, including replies, analysis, suggestions, and notifications.
• Improve Vera, including reviewing the quality of its responses.
• Communicate with you, including by email about Vera. You can unsubscribe from these emails at any time.
• Keep Vera safe and secure, and prevent misuse.
• Comply with legal obligations.

AI processing

To provide its features, Vera sends relevant parts of your content — including conversations you import — to third-party AI providers, who process it on our behalf. We and our providers may record the inputs and outputs of these features to monitor and improve their quality.

We do not use your personal conversations to train AI models unless you explicitly consent.

5. Sensitive content

Some information you share may be personal or sensitive, including relationship experiences, emotional reflections, and private conversations, as well as characteristics Vera infers from them.

We process this information only to provide the Vera experience and do not use it for unrelated purposes.

Vera analyzes what you share to personalize its responses and suggestions, which may involve drawing conclusions about you and the people you talk about. We do not use this to make decisions that have legal or similarly significant effects on you or anyone else.

6. Legal bases (EEA, UK, and similar regions)

Where applicable, we rely on:

• Contract: to provide the Services.
• Legitimate interests: improving, securing, and operating Vera, where not overridden by your rights.
• Consent: where required (e.g. certain marketing communications).
• Legal obligations: where applicable.

Some information you share may reveal special categories of personal data, such as details of your sex life, sexual orientation, or health. We process it only to provide Vera, on the basis of your explicit consent, which you give by choosing to share it with us. You can withdraw that consent at any time by deleting the content or your account.

7. Subprocessors and service providers

We work with trusted providers to operate Vera, and they process data on our instructions. They fall into the categories below, and we may change them from time to time:

• Hosting, database, and infrastructure — for example Supabase and Vercel.
• AI providers — for example Google, OpenAI, and Anthropic.
• Analytics and error monitoring — for example PostHog and Sentry.
• Subscriptions and payments — for example RevenueCat, Apple, and Google.
• Communication and internal tools — for example Loops, Slack, and Linear.
• Notifications and speech — for example Expo, Apple, and Google.
• Web fonts — Google Fonts.

Provider locations and transfer mechanisms (such as standard contractual clauses) may apply depending on where you live. Contact us if you need more detail for your region.

8. International transfers

Your data may be processed in countries such as the United States and other countries where we or our providers operate. Where required, we use appropriate safeguards such as standard contractual clauses.

9. Data retention

We keep your data only as long as necessary to provide the Services, comply with legal obligations, and resolve disputes. In general, data is retained while your account is active.

Conversations you import, including screenshots, are deleted after they have been analyzed, or automatically if an import is not completed. You can request deletion at any time.

10. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to restrict or object to certain processing, and to withdraw consent where processing is based on consent.

To exercise these rights, contact us at the privacy email above. You may also lodge a complaint with a data protection authority in your country.

In the app: in Vera's settings you can export your data, opt out of analytics, and delete your account. Deleting your account permanently deletes it and the data associated with it from Vera's systems. Some information may be kept by our service providers, or where we are required by law to keep it.

From the web: if you do not have the app installed, you can also request deletion via our dedicated page: Delete your account. That page explains what is removed and how to submit your request.

11. Human access to your data

Authorized members of our team may access personal data, including message content, when needed to keep Vera safe, respond to support requests and reports, improve the quality of Vera's responses, or meet legal and security requirements.

12. Information about other people

Vera may involve reflecting on interactions with others. You should only share content you have the right to share, and use Vera for personal reflection. You should not use Vera to monitor, track, or analyze others in ways that could harm their privacy or rights.

A conversation you import includes the other person's messages, and Vera analyzes both sides. You are responsible for deciding whether it is appropriate to share it. If someone whose information has been shared with us contacts us, we will handle their request in line with applicable law.

13. Children

Vera is not intended for anyone under 18. We do not knowingly collect data from children. If you believe we have collected information from a child, please contact us and we will take appropriate steps.

14. Security

We implement appropriate security measures including encryption in transit, access controls, and system monitoring. No system is completely secure, but we continuously work to protect your data.

15. What Vera is not

Vera provides insights based on communication and behavior patterns. It is not a medical service, a psychological diagnosis tool, or a replacement for professional advice of any kind.

Vera is not an emergency service. If you or someone else is in danger, contact your local emergency services.

16. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. If changes are significant, we will notify you as required by law.